Privacy & Policy

Last Updated: June 19, 2025

Vending Lab Technologies (“VLT Robotics,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://vendinglab.tech/, interact with our CafeXbot robotic cafes, or engage with our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you contact us, request a brochure, or inquire about CafeXbot or other services, we may collect your name, email address, phone number, company name, and other contact details.
Usage Data: We collect information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on the site, using cookies and similar technologies.
Device Information: Information about the device you use to access our website or services, including device type, operating system, and unique identifiers.
CafeXbot Interaction Data: If you interact with our robotic cafes, we may collect data such as transaction details, product preferences, and feedback provided through our mobile app or kiosks.
Business Partner Data: For distributors or partners, we may collect business-related information, such as financial details for payment processing or training records.

2. How We Use Your Information

We use your information for the following purposes:

To respond to inquiries, provide customer support, and fulfill requests (e.g., sending brochures or scheduling CafeXbot demonstrations).
To process transactions and manage partnerships, including CafeXbot sales or rentals.
To improve our website, products, and services by analyzing usage patterns and feedback.
To communicate with you about updates, promotions, or events related to VLT Robotics (with your consent, where required).
To comply with legal obligations or protect our legal rights.

3. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with website hosting, payment processing, analytics, or customer support.
Business Partners: Distributors or event organizers (e.g., Emirates Airlines, Etisalat) for collaborative events or services, with your consent where applicable.
Legal Authorities: When required by law or to protect our rights, safety, or property.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (available upon request).

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access, correct, or delete your personal information.
Opt out of marketing communications.
Request data portability or restrict processing.

To exercise these rights, contact us at sales@vendinglab.tech or +971554755768.

7. International Data Transfers

As a Dubai-based company, your data may be processed in the UAE or other countries where our servers or partners are located. We ensure appropriate safeguards for international data transfers in compliance with applicable laws.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., event partners like Dell Technologies Forum). We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services constitutes acceptance of the updated policy.