Privacy Policy & Terms of Use

Effective Date: 26 October 2025
Jurisdiction: United Arab Emirates (Dubai)

1. Introduction

1.1. This Privacy Policy and Terms of Use (“Policy”) govern the collection, processing, storage, and protection of personal information submitted through any webform, chatbot, or digital communication channel on the website https://vendinglab.tech (the “Website”).

1.2. The Website is owned and operated by VLT Robotic Manufacturing LLC, a company registered in Dubai, United Arab Emirates (“VLT Robotics,” “we,” “our,” or “us”).

1.3. By accessing the Website or submitting your details, you acknowledge that you have read, understood, and agreed to this Policy and expressly consent to the collection and processing of your personal data as described herein.

2. Scope and Applicability

2.1. This Policy applies to all personal information collected by VLT Robotics through the Website, webforms, chatbot widgets, email correspondence, and other online or digital means.

2.2. This Policy does not apply to information collected offline or through third-party websites not controlled by VLT Robotics.

3. Categories of Personal Data Collected

3.1. VLT Robotics may collect the following categories of data from individuals submitting inquiries through the Website:

(a) Full name (first and last);
(b) Email address;
(c) Phone number (including WhatsApp);
(d) Country, state, city, and time zone;
(e) Any additional information voluntarily provided in the message or comment fields.

3.2. The Website may also collect limited technical and analytical information automatically, including:

(a) IP address, browser type, and operating system;
(b) Referring URL and browsing behavior;
(c) Interaction data through cookies, analytics tools, and chat widgets.

3.3. VLT Robotics does not intentionally collect sensitive personal data, such as identification numbers, financial data, or biometric identifiers.

4. Purpose of Data Processing

4.1. Personal data collected through the Website may be used for the following lawful business purposes:

(a) Responding to inquiries regarding CaféXbot and other VLT Robotics products;
(b) Providing product presentations, price lists, technical documents, and proposals;
(c) Conducting sales follow-ups, demonstrations, and virtual meetings;
(d) Sending marketing, promotional, or informational materials related to VLT Robotics products and services;
(e) Maintaining internal records, analytics, and client relationship management;
(f) Complying with legal, contractual, and regulatory obligations under applicable law.

5. Lawful Basis for Processing

5.1. VLT Robotics relies on the following lawful bases for processing personal data:

(a) Consent: Provided voluntarily when users submit personal information through the Website or associated consent checkbox;
(b) Legitimate Interest: To respond to business inquiries, manage sales operations, and develop commercial relationships;
(c) Legal Obligation: To comply with recordkeeping, contractual, and regulatory requirements under UAE law.

6. Communication Consent

6.1. By submitting personal information, you expressly authorize VLT Robotics to contact you via:

(a) Email;
(b) Telephone or mobile calls;
(c) WhatsApp messages;
(d) SMS or other digital communication platforms.

6.2. Communication may include presentations, pricing information, quotations, updates, offers, and follow-ups related to CaféXbot or similar products.

6.3. You may withdraw your consent to communications at any time by emailing info@vendinglab.tech or replying “STOP” to any WhatsApp or email message.

7. Cookies and Tracking Technologies

7.1. The Website uses cookies and similar technologies to enhance functionality, analyze user behavior, and support marketing activities.

7.2. The categories of cookies used include:

(a) Performance and Analytics Cookies: To monitor visitor engagement via tools such as Google Analytics;
(b) Advertising and Retargeting Cookies: To deliver personalized advertising through Google Ads and related networks.

7.3. By using the Website, you consent to cookie placement. You may disable cookies through your browser settings, though this may limit certain functionalities.

8. Data Storage and Security

8.1. All personal data collected by VLT Robotics is securely stored on company-controlled servers located in Malaysia.

8.2. VLT Robotics implements robust technical and organizational measures, including:

(a) Encrypted data transmission (SSL/TLS);
(b) Role-based access restrictions;
(c) Regular system backups and audits;
(d) Confidentiality agreements with authorized employees.

8.3. Although VLT Robotics employs advanced security practices, users acknowledge that no online platform is entirely immune from unauthorized access and that data submission is made at their own discretion.

9. Third-Party Service Providers

9.1. VLT Robotics engages trusted third-party processors for certain business operations, including:

(a) Bitrix24 CRM – Client relationship and sales management;
(b) WhatsApp Business API / ChatApp – Client communication and messaging;
(c) Google Drive – Document storage and secure sharing;
(d) Google Analytics / Google Ads – Performance measurement and marketing insights.

9.2. These third parties process personal data strictly under written contractual agreements, in accordance with our instructions, and in compliance with applicable data protection laws.

9.3. VLT Robotics does not sell, rent, or share personal data with third parties for independent marketing purposes.

10. International Data Transfers

10.1. As a Dubai-based company, VLT Robotics may process and store data within the United Arab Emirates, Malaysia, or other jurisdictions where we maintain secure hosting.

10.2. All international data transfers are conducted with appropriate technical and legal safeguards to ensure compliance with applicable data protection standards.

11. Data Retention

11.1. VLT Robotics retains personal data for a maximum of forty-eight (48) months from the date of the last recorded communication or interaction.

11.2. Data may be retained for longer periods if required to comply with legal obligations, enforce contracts, or protect the company’s legitimate interests.

11.3. Upon expiry of the retention period, data is securely deleted from active systems.

12. Data Subject Rights

12.1. In accordance with applicable data protection laws, you have the right to:

(a) Access and obtain a copy of your personal data;
(b) Request correction or rectification of inaccurate data;
(c) Request deletion of your data (“right to be forgotten”);
(d) Withdraw consent to marketing communications;
(e) Request restriction or portability of your data, where applicable;
(f) File a complaint with the relevant supervisory authority.

12.2. Requests shall be submitted in writing to info@vendinglab.tech. Reasonable proof of identity may be required before action is taken.

13. Confidentiality and Non-Disclosure

13.1. All client information is treated as confidential and used solely for the purposes stated in this Policy.

13.2. Internal access is strictly limited to authorized personnel directly involved in sales, marketing, or client management.

13.3. No client data shall be disclosed to external parties except those identified in Section 9 or where required by law.

14. Limitation of Liability

14.1. To the fullest extent permitted by law, VLT Robotics shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

(a) Unauthorized access to or misuse of personal data;
(b) Loss of data resulting from third-party service interruptions;
(c) User error, inaccuracy, or provision of unlawful data.

14.2. Users are solely responsible for ensuring the accuracy and legality of the data they submit.

15. Terms of Use for Webform Submissions

15.1. By submitting a webform, you represent and warrant that:

(a) You are at least eighteen (18) years of age;
(b) The information provided is accurate, complete, and lawful;
(c) You have authority to provide the data submitted.

15.2. You grant VLT Robotics a limited, revocable license to use your contact details for communication and marketing purposes consistent with this Policy.

15.3. The Website and all materials therein are provided “as is” without warranties of any kind, either express or implied.

15.4. You agree to indemnify and hold harmless VLT Robotics, its officers, and employees from any claims arising out of inaccurate, unlawful, or unauthorized data submission.

15.5. All communications between you and VLT Robotics may be recorded electronically and deemed legally valid originals.

16. Children’s Privacy

16.1. VLT Robotics does not knowingly collect personal data from individuals under eighteen (18) years of age.

16.2. If such information is inadvertently collected, it shall be promptly deleted upon discovery.

17. Modifications to This Policy

17.1. VLT Robotics reserves the right to amend or update this Policy at any time to reflect legal, operational, or technological changes.

17.2. The revised Policy will be published on the Website with a new Effective Date. Continued use of the Website constitutes acceptance of the updated terms.

18. Governing Law and Jurisdiction

18.1. This Policy shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates.

18.2. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the Courts of Dubai.

19. Contact Information

19.1. For any questions, concerns, or data-related requests, please contact:
VLT Robotic Manufacturing LLC
Dubai, United Arab Emirates
Email: info@vendinglab.tech
Website: https://vendinglab.tech

20. Acceptance

20.1. By clicking “Submit” or otherwise providing your information, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms of Use, and you provide explicit consent for VLT Robotic Manufacturing LLC to process your data in accordance with the provisions herein.

I agree that VLT Robotic Manufacturing LLC may contact me by email, phone, and WhatsApp to provide CaféXbot presentations, price lists, and related offers. I confirm that I have read and agree to the Privacy Policy and Terms of Use.